topic Re: Can’t make calls in Get Support

Can’t make calls

Lawgirlnic — Tue, 04 Jan 2022 20:39:48 GMT

This is probably the sixth time I’ve emailed Public. I have been paying for services I am not receiving. I can make calls and texts but cannot receive them because my chosen number which I was told was available has not been ported. It has been a month and PM does not seem willing/able to assist me.

Re: Can’t make calls

will13am — Mon, 05 Mar 2018 19:05:59 GMT

@Lawgirlnic, what was your previous method of contact? Public Mobile doesn't have an email contact system. The moderator team can be reached via private message within this community forum. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can’t make calls

Lawgirlnic — Sun, 18 Mar 2018 18:40:26 GMT

Hi there,

I have now had the number 647-======== assigned to me by Pinger/Text Free.

Could you you please advise how I can now go about having that number properly ported to my Public Mobile account?

Thank you,

Nicol Koteff

Re: Can’t make calls

Luddite — Sun, 18 Mar 2018 18:49:25 GMT

@Lawgirlnicwrote:
Hi there,
I have now had the number 647-======== assigned to me by Pinger/Text Free.

Could you you please advise how I can now go about having that number properly ported to my Public Mobile account?

Thank you,
Nicol Koteff

If you do not have an actual account number from Pinger use your phone number. It may take a few days for the transfer to complete. If there is anything Pinger that requires to port-out your number be sure you have done that before beginning.

This assumes you do have an active PM account.

EDIT: Are you sure Pinger allows you to port-out their number?