topic Re: Help in Get Support

Help

Dvp — Fri, 12 Jan 2024 12:53:00 GMT

@CS_Agent help my son has been locked out of self service account. Followed all steps and nothing is working. This has been almost 24 hours.

Re: Help

TheSterlinger — Fri, 12 Jan 2024 13:02:24 GMT

You can submit a ticket to a CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

Cheetah24 — Fri, 12 Jan 2024 14:26:51 GMT

@Dvp: Also to add to what TheSterlinger said, you need to DM the CS_Agent using that link below. The CS_Agent or any other staff of Public Mobile do not monitor this forum for questions. So tagging them would not guarantee a response.

Re: Help

Dvp — Fri, 12 Jan 2024 19:16:34 GMT

Thanks