topic Re: Port Out - No Authorisation SMS Has Been Received in Get Support

Port Out - No Authorisation SMS Has Been Received

happyhoppy — Fri, 12 Jan 2024 07:37:15 GMT

Hi

Attempting to port out my number and have NOT received an authorization SMS message from public mobile so I can proceed with the port.

Re: Port Out - No Authorisation SMS Has Been Received

Joaq — Fri, 12 Jan 2024 07:57:38 GMT

Is the number you're porting, still activated?

Re: Port Out - No Authorisation SMS Has Been Received

happyhoppy — Fri, 12 Jan 2024 08:05:34 GMT

yes - still activated and can still receive other texts. Just have not received the port authorisation message.

Re: Port Out - No Authorisation SMS Has Been Received

Korth_ — Fri, 12 Jan 2024 08:33:05 GMT

@happyhoppy

Disable any "enhanced" features in iMessage, RCS, Signal, etc. Have the 2FA confirmations sent in dull boring reliable plaintext SMS.

You can re-enable the enhanced features after your 2FA thing is done, if you like.

[Edit: There was a pop-up announcement on the Community page last night and this morning. It said that various servers are being maintained and that the websites, Self-Serve, customer support, stupidbot, and other things wouldn't be working properly for a certain time window during basically the whole day. Maybe whatever they did delayed the normal routine by one business day.]

Re: Port Out - No Authorisation SMS Has Been Received

BKNS27 — Fri, 12 Jan 2024 08:57:45 GMT

@happyhoppy

Did you leave the old SIM in your phone to receive the text? You have 90 minutes to reply to the text to confirm you are porting over to PM.

If you missed the text then you need to contact a CS_Agent to restart the porting process for you between the hours of 9:00am to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your old SIM must be activate to port over. Also your old SIM should still work for porting was NOT completed.

Re: Port Out - No Authorisation SMS Has Been Received

HALIMACS — Fri, 12 Jan 2024 11:07:53 GMT

@happyhoppy

When porting, it's ALL on the NEW provider to manage the porting process. By the sounds of your message, you're porting out from public mobile and moving to another mobile service provider, correct?

The user is only responsible to ensure they leave their old provider SIM card in their device and they keep that account active to receive the port authorization text and respond yes to it within 90 minutes.

You should be contacting your new provider as a primary course of action.

Re: Port Out - No Authorisation SMS Has Been Received

softech — Fri, 12 Jan 2024 11:39:35 GMT

@happyhoppy

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using links:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Port Out - No Authorisation SMS Has Been Received

Korth_ — Wed, 17 Jan 2024 13:24:41 GMT

@softech

I have not ported any numbers away from Public Mobile (yet).

But I am curious. What number (or short code) is that SMS sent from? 600, 100, one of Telus's 51xx CSC numbers, some other number?

Re: Port Out - No Authorisation SMS Has Been Received

softech — Wed, 17 Jan 2024 13:40:28 GMT

@Korth_

it should send from 4799 or 4800