topic Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S in Get Support

Lost phone on train, sim card is being used and im unable to figure out how im spose to change SIM #

Kathy11_Rae11 — Fri, 12 Jan 2024 08:59:19 GMT

On Monday i lost my phone on a train ride, later I found out someone was using it to make calls etc. I disabled the service and bought a new sim card. I've looked literally everywhere on the app and website but there is no "profile" button to click on to change or even see my sim card number anyone know what to do?? i hate this god awful profider and i just want it to let me leave.

Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S

hairbag1 — Fri, 12 Jan 2024 04:35:09 GMT

@Kathy11_Rae11

use a laptop to log in to your account / Profile...

Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S

Handy1 — Fri, 12 Jan 2024 04:36:19 GMT

@Kathy11_Rae11 Once you have new SIM card in hand if you can log into your account profile page you can sim swap the number there

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

if you can’t log into your account get support to sim swap the number for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S

Kathy11_Rae11 — Fri, 12 Jan 2024 04:40:12 GMT

After i log into public it just sends me this

if you can send the exact web address that page comes up as that would be helpful

Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S

Handy1 — Fri, 12 Jan 2024 04:46:01 GMT

@Kathy11_Rae11 This link will take you there

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S

BKNS27 — Fri, 12 Jan 2024 06:31:38 GMT

@Kathy11_Rae11

If you are using the PM app. Just click on the “X” in dark circle bottom left…there you will find the Profile section to change the SIM Card Number.

Re: Lost phone on train, sim card is being used and im unable to figure out how im spose to change S

Phil_Adelphus — Fri, 12 Jan 2024 11:56:17 GMT

@Kathy11_Rae11 You probably already found it by now but if not you see the white > shape in a black circle in your screenshot? That's what you click/tap to get the menu you are looking for.