topic Re: I want to quit this bloody awful "service" in Get Support

I want to quit this bloody awful "service"

CRobichaud11 — Fri, 12 Jan 2024 09:11:19 GMT

Someone, somewhere, in the vast empty nether-ether that Telus created to house this alleged mobile service called - ahem- "Public":

Please contact me as I want to quit the three plans that our family holds.

Yours in frustration,

Re: I want to quit this bloody awful "service"

Sansan — Fri, 12 Jan 2024 03:33:41 GMT

Unfortunately no one will call you. It's all online service.

You can message cs below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I want to quit this bloody awful "service"

Handy1 — Fri, 12 Jan 2024 03:36:31 GMT

@CRobichaud11 You can 1 port number out

2 turn off auto subscribe

Turn auto subscribe off/on

3. You can get support to remove credit card info in file right away

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I want to quit this bloody awful "service"

CRobichaud11 — Fri, 12 Jan 2024 03:43:11 GMT

Thank you so much for the link. I've done so.

Re: I want to quit this bloody awful "service"

CRobichaud11 — Fri, 12 Jan 2024 03:46:10 GMT

Oddly, there is no way I can tab to a field that offers the option to unsubscribed as your screen capture shows. I've contacted the online "service" as per Sansan. Worse, I had forgotten that I can "port" my number to another carrier. Thanks to both of you.

Re: I want to quit this bloody awful "service"

Sansan — Fri, 12 Jan 2024 04:07:43 GMT

If you still want to port back to previous or a different carrier you can still do so. Just make sure that you keep the PM account active with SIM intact and request the port from whomever. Once the port is complete, the PM account will automatically close.

However, why don't you have CS try to fix whatever issues you are facing and see how the service gets after 1 month? Things should be smoother after a bit. The start of anything good, is sometimes rough in the beginning. 😁 but it does get better.

Re: I want to quit this bloody awful "service"

hairbag1 — Fri, 12 Jan 2024 04:32:53 GMT

@CRobichaud11

before you go..let us know the nature of your vexation..in case it ever happens to someone else.