topic Re: SOS in Get Support

SOS

Brandi_H — Fri, 12 Jan 2024 01:46:57 GMT

my phone is stuck in SOS.

Used eSim and never got the SMS from my previous carrier to authorize but they confirm that it is authorized for the number to be ported. However my phone is stuck in SOS. I have tried rebooting, removing/reinstalling the sim card, the QR code says Unable to Activate eSIM try again later or contact carrier. Please help. It's been a whole day without phone/SMS service and I have no idea how to get back on track.

Thanks!

Re: SOS

Handy1 — Fri, 12 Jan 2024 01:48:13 GMT

@Brandi_H Please submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS

Brandi_H — Fri, 12 Jan 2024 01:53:13 GMT

I did, thank you for the link as I have been trying all day to send a ticket and the screen would not load.. But that link worked. thanks. Hopefully I can get it sorted soon 🙂

Re: SOS

Handy1 — Fri, 12 Jan 2024 01:54:41 GMT

@Brandi_H Your welcome and hope you get a quick reply for support . They usually reply with in the hour sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOS

will13am — Fri, 12 Jan 2024 02:20:36 GMT

@Brandi_H , is it possible the e-SIM is working but needs to be enabled? I am not an iPhone user so I don't know the menu system. There might be a step to make the e-SIM active that might have been overlooked.

Re: SOS

Brandi_H — Fri, 12 Jan 2024 02:21:44 GMT

I'm not sure if that's the case or not. Thanks for trying.

Re: SOS

CS_Agent — Fri, 12 Jan 2024 14:07:05 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.