topic Re: Account locked in Get Support

Account locked

Henyem — Fri, 12 Jan 2024 00:29:01 GMT

Hi, I refered my brother and we now have the simcard. Unfortunately the account got locked for more than 12 hours. We tried to reset the password after three hours but it is still locked. Can someone please help us unlock it and proceed with the simcard activation?

Re: Account locked

Chalupa_Batman — Fri, 12 Jan 2024 00:30:23 GMT

Hey @Henyem

If you're having trouble getting into your account you can reach a CS Agent via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And this is how you sign up for Public Mobile

How to sign up with Public Mobile

Re: Account locked

HALIMACS — Fri, 12 Jan 2024 00:30:21 GMT

Try clearing the PM App cache and data, then trying the activation again @Henyem

Re: Account locked

Handy1 — Fri, 12 Jan 2024 00:31:08 GMT

@Henyem Please submit ticket with support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked

Luke44 — Fri, 12 Jan 2024 02:13:55 GMT

ave you tried waiting 12 HOURS? 🤗

Re: Account locked

Henyem — Fri, 12 Jan 2024 02:33:42 GMT

I just found the solution. After resetting the password we had to wait for at least 3 hours. It's all good now. Thank you!