topic Re: Need port request initiated again in Get Support

Need port request initiated again

PaulI51 — Fri, 12 Jan 2024 09:40:12 GMT

Koodo says that the number porting was not completed and that Public Mobile needs to initiate it again or they will continue to charge me. Can I please get support for this?

Re: Need port request initiated again

Handy1 — Fri, 12 Jan 2024 00:21:47 GMT

@PaulI51 Will send you the porting team number private message right away

check your inbox or use this link to the community in box for the number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need port request initiated again

Chalupa_Batman — Fri, 12 Jan 2024 00:27:21 GMT

Because it's an internal porting, you can always send a Private Message to a CS Agent to fix it for you too.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They usually respond with in a few hours or less.