topic Re: Subscription vs Phone Bill in Get Support

Subscription vs Phone Bill

wloyyz — Thu, 11 Jan 2024 23:50:01 GMT

I am still new to Public Mobile's service .... hence I am asking this question .... maybe a stupid one though.

So I have "subscribed" to Public Mobile's service a few days ago. I am told that my service will not be interrupted as long as my subscription is "active". Does that mean:

1. As long as my credit card number given to Public Mobile is valid (meaning not expired), my subscription is active and Public Mobile will charge my credit card once the bill cycle restarts; and
2. I will not get a bill in the mail.

Please confirm. Thank you.

Re: Subscription vs Phone Bill

Camera4617 — Thu, 11 Jan 2024 23:51:02 GMT

yes to both

Re: Subscription vs Phone Bill

softech — Thu, 11 Jan 2024 23:51:51 GMT

@wloyyz

PM is a prepaid provider, you make a payment on day 1 and your service will work on the next 30 days

Most people will setup Autopay (which is setup by default when you join). So, on renewal day, PM will simply take the money from your credit card and your plan will work for another 30 days

There is no bill in the mail. Everything is online, you can access your bill by going to My Account, and click Payment history there

Re: Subscription vs Phone Bill

Handy1 — Thu, 11 Jan 2024 23:52:35 GMT

@wloyyz yes it anyway to say your enrolled for auto payments ( auto subscribe ) it will automatically take the payment out every 30 days from the day you activated with PM

Re: Subscription vs Phone Bill

wloyyz — Thu, 11 Jan 2024 23:54:26 GMT

Thank you for your reply.

Re: Subscription vs Phone Bill

wloyyz — Thu, 11 Jan 2024 23:55:28 GMT

Thank you.

Re: Subscription vs Phone Bill

Camera4617 — Thu, 11 Jan 2024 23:58:16 GMT

Just to clarify, you must be on autopay, so if in your account - payments tab says '

You are currently subscribed!' on the right top side, you are 'subscribed' and money will automatically be taken out. Having said that, we've seen some cases that autopay failed for x reason, and in that case service will stop automatically. I have a reminder ever 30 days to make sure that worked (or I get a message from my bank that there was payment which is confirmation too)

Re: Subscription vs Phone Bill

wloyyz — Fri, 12 Jan 2024 00:00:42 GMT

So ... what should I do to set up autopay?

Re: Subscription vs Phone Bill

Handy1 — Fri, 12 Jan 2024 00:04:07 GMT

@wloyyz No worries your automatically enrolled on activation now . So your good to go and you confirmed by saying your account says your auto subscribed but you can confirm it my going to payments > manage subscription and make sure it’s toggled on

Turn auto subscribe off/on

Re: Subscription vs Phone Bill

wloyyz — Fri, 12 Jan 2024 00:05:52 GMT

Thank you