topic Re: Phone transferred number in Get Support

Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:22:55 GMT

So I transferred my number successfully I can make calls out but can't receive calls

Re: Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:24:42 GMT

Also 5g has to be turned off for my data to work I have a 5g plan and phone though

Re: Phone transferred number

Chalupa_Batman — Thu, 11 Jan 2024 23:32:00 GMT

Hey @Acidburn420

Quick question. If you put your old providers SIM card in the phone, do you still have service on it or is it SOS?

Re: Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:34:41 GMT

I shot old Sim in garbage it's been almost 19days I just realized I wasn't getting g phone calls only making them and my data only works with 5g vand off

Re: Phone transferred number

Chalupa_Batman — Thu, 11 Jan 2024 23:37:03 GMT

I have a feeling the port over may not have fully worked. I'm going to send you the porting number to reach out and fix this issue. However, first, because you tossed your old carriers SIM card, reach out to them first to confirm your account is active or closed. If they say it's active, then call the number I'm sending you. If it's closed, I'll provide a link to reach a CS Agent to help fix.

Re: Phone transferred number

pmbc — Thu, 11 Jan 2024 23:40:54 GMT

@Acidburn420 May seem basic, but have you tried to restart your phone? What happens when you try to call yourself from another phone?

Re: Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:42:38 GMT

The customer you are calling is unavailable call again later but I'm able to call out and use data

Re: Phone transferred number

Chalupa_Batman — Thu, 11 Jan 2024 23:45:08 GMT

@Acidburn420 look at the top right corner of the page. You'll see a message.

Re: Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:45:33 GMT

When I restart nothing changes I also took out and placed back in Sim card

Re: Phone transferred number

pmbc — Thu, 11 Jan 2024 23:47:30 GMT

@Acidburn420 how long has it been since the port? Some ports can take up to 24hrs. If it's been longer, then yeah give the port team a call at the number that's @Chalupa_Batman has sent to you.

Re: Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:48:34 GMT

It's been 19 days

Re: Phone transferred number

pmbc — Thu, 11 Jan 2024 23:55:04 GMT

@Acidburn420 definitely get it checked out then.

Re: Phone transferred number

softech — Thu, 11 Jan 2024 23:55:21 GMT

@Acidburn420 wrote:
The customer you are calling is unavailable call again later but I'm able to call out and use data

HI @Acidburn420 can you call out or can you not? On your original message, you said " I can make calls out"

Whether you can make call out really make a difference, please confirm. And check if your phone showing connected to PM network

Re: Phone transferred number

Acidburn420 — Thu, 11 Jan 2024 23:58:41 GMT

I can make calls out however I cannot receive calls it says I'm connected to pm network and able to use lte but like I said I cannot receive calls

Re: Phone transferred number

softech — Thu, 11 Jan 2024 23:59:20 GMT

@Acidburn420

then it is a porting issue. the port was NOT completed. Please call the porting support team to confirm the status