topic Re: Troubling opening My Account in Get Support

Troubling opening My Account

Ida2009 — Thu, 11 Jan 2024 23:16:44 GMT

Hi! I am trying to renew my subscription but when I log into my account it gives me an error message and won't open My Account. Is anyone else having this issue?

Re: Troubling opening My Account

Cheetah24 — Thu, 11 Jan 2024 23:18:21 GMT

I don't have the issue; but can you tell us what is the error that you are seeing?

Re: Troubling opening My Account

Sansan — Thu, 11 Jan 2024 23:18:48 GMT

Try refreshing your device page. Try another device if possible.

If still no luck, please send a message to customer service representative below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Troubling opening My Account

Ida2009 — Thu, 11 Jan 2024 23:28:06 GMT

I have tried this and I have tried on multiple devices. When I click on My Account nothing happens. It just stays on the home page or gives me an error message and says to try again later.

Re: Troubling opening My Account

Ida2009 — Thu, 11 Jan 2024 23:32:24 GMT

It says the following:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Re: Troubling opening My Account

pmbc — Thu, 11 Jan 2024 23:42:43 GMT

@Ida2009 have you tried to connect to the site from a browser in incognito or in private browsing? Have heard of some problems with browsers and cached data and these modes are good ways to test.

Re: Troubling opening My Account

Ida2009 — Sat, 13 Jan 2024 23:08:10 GMT

I think I am going to move to a different carrier. This is ridiculous. I have tried different devices, incognito. I've tried private messaging for help and they told me I need access to My Account but this is precisely the problem. I will not continue with this company.