topic Re: Incoming calls in Get Support

Incoming calls

KJM — Tue, 04 Jan 2022 09:42:48 GMT

So on the 27 of dec I started my public account and transferred my number from chatr but now I can only receive calls or text from the area code that I’m in on from any other area code?

I’ve tried resetting the network settings but didn’t do anything.
Anyone that calls from other area code’s says it just goes to straight to voicemail.

Re: Incoming calls

cellphoneuser1 — Sat, 01 Jan 2022 12:24:21 GMT

@KJM Does the Chatr sim still work? Maybe, the port didn't finish.

Re: Incoming calls

HALIMACS — Sat, 01 Jan 2022 12:28:01 GMT

@KJM

Did you respond yes to the Port Authorization text when transferring to public mobile?

If so, try these following options just to be sure:

Take off airplane mode
take off do not disturb
ensure the number calling you is not on blocked senders list
disable any call-forwarding features
turn off Bluetooth device if it's possible the 'ringing' is going through to it instead of device's speakers
remove and replace your SIM card
reset network connections

Following that, it could be a SIM provisioning (account) issue which you'll need support for.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Incoming calls

esjliv — Sat, 01 Jan 2022 15:59:50 GMT

@KJM wrote:
So on the 27 of dec I started my public account and transferred my number from chatr but now I can only receive calls or text from the area code that I’m in on from any other area code?
I’ve tried resetting the network settings but didn’t do anything.
Anyone that calls from other area code’s says it just goes to straight to voicemail.

@KJM

Did you leave the OLD provider SIM card in your phone to accept the PORT via SMS/text ?

If not, than the port likely did not complete, and it may be stuck.

Submit a ticket by methods provided by @HALIMACS , OR call the Porting Phone number to check on your port, I have just you this number to your Private Community Messages.

Check your Inbox.

Re: Incoming calls

softech — Sat, 01 Jan 2022 17:33:22 GMT

@KJM so, you only receive some incoming calls but not all?

For those who cannot reach you, did it go to your PM voice mail? or they heard other recording? can you confirm from your friends who cannot reach you?

If they get to your PM voicemail , it could be a reception issue. try to change your phone Network setting to 3G Only and see if it helps