topic Re: reward points in Get Support

reward points

Yhache1 — Thu, 11 Jan 2024 20:28:39 GMT

I have used my points to lower my bill and have not received the discount on my credit card payment

Re: reward points

computergeek541 — Thu, 11 Jan 2024 20:30:23 GMT

@Yhache1 wrote:
I have used my points to lower my bill and have not received the discount on my credit card payment

Points redemption gets added to your Public Mobile account's availiable balance. Please check there for it.

Re: reward points

hTideGnow — Thu, 11 Jan 2024 20:31:20 GMT

HI @Yhache1

the reward redemption is usually instant, but can take up to 24 hours

Use Incognito/Private/secret mode on your browser to check if the $15 is added to your My Account's Availalble fund and if PM deducts your rewards points

If over 24 hours and see no sign of the $15, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437