topic Re: Delete card on file in Get Support

Delete card on file

Bia_239 — Thu, 04 Jan 2024 20:37:07 GMT

Hello,

I want to remove my card on file and pay monthly without a card on file as I have been charged twice this month and this issue needs to be addressed.

How can I remove a card and pay monthly without a card on file?

I would like a refund please.

thank you

Re: Delete card on file

Handy1 — Thu, 04 Jan 2024 13:49:13 GMT

@Bia_239 Only support can remove the credit card on file . Please submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and remember PM is every 30 days not monthly , but ice card is removed from account you can buy payment vouchers and load them *611 @Bia_239

Re: Delete card on file

Chalupa_Batman — Thu, 04 Jan 2024 14:34:03 GMT

Hi @Bia_239

Please contact your credit card company first to make sure it actually was a double charge. Sometimes "PENDING" charges can stick for a bit. I know in December/January credit card invoice, pending charges stuck on a bit longer. If they say it's a double charge for sure, the yes, reach out to a CS Agent for a credit to your account or refund. However, if you are still on the old Legacy Reward system, you'll lose your $2 monthly discount. Just sharing info you may not have thought of.

Re: Delete card on file

Bia_239 — Thu, 04 Jan 2024 15:58:23 GMT

There are two posted charges, not pending

Re: Delete card on file

Chalupa_Batman — Thu, 04 Jan 2024 23:22:09 GMT

And you've confirmed this with your bank or credit card company?

If you have in fact confirmed this to be true, don't worry, you can send a private message to a CS Agent via this link and get it refunded.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Delete card on file

Bia_239 — Thu, 11 Jan 2024 20:30:06 GMT

Im still waiting for PM to investigate the overcharge. No resolution yet