topic Re: phone number not porting in Get Support

phone number not porting

micahjkennedy — Tue, 09 Jan 2024 22:47:36 GMT

I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble for 2 of them, and then one of them appears ported but isn't receiving every call and text

Re: phone number not porting

softech — Tue, 09 Jan 2024 22:29:43 GMT

@micahjkennedy

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: phone number not porting

Handy1 — Tue, 09 Jan 2024 22:30:09 GMT

@micahjkennedy No worries I’ll send you porting team number private message and get it fixed

Re: phone number not porting

hairbag1 — Tue, 09 Jan 2024 22:30:32 GMT

@micahjkennedy

you've used a different email address for all 3 accounts...correct ?

Re: phone number not porting

micahkennedy — Thu, 11 Jan 2024 17:50:02 GMT

Sorry, my username is just gone for some reason. had to create a new community profile. Yes, we used 3 different emails

Re: phone number not porting

micahkennedy — Thu, 11 Jan 2024 17:51:02 GMT

Sorry, my username is just gone for some reason. had to create a new community profile and username. could you re-send that private number to me on this new username?

Re: phone number not porting

micahkennedy — Thu, 11 Jan 2024 17:52:15 GMT

Sorry, my username is just gone for some reason. had to create a new community profile and username. Could you please re-send to the new username?

Re: phone number not porting

Handy1 — Thu, 11 Jan 2024 17:52:58 GMT

@micahkennedy Yes just send it to your in box or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage