topic Re: purchase esim with current payment method not progressing in Get Support

purchase esim with current payment method not progressing

Sector7G — Thu, 11 Jan 2024 16:15:38 GMT

Hello,

I have recently subscribed and my 2 day shipped sim is actually a 10 day shipped sim!

I have a possible solution however, My wifes phone currently uses a sim card but is esim compatable, I would like to use esim on her phone ( also a public mobile subscriber) and use that sim for my account.

I am attempting to purchase via the app on her phone with current payment method but it will not proceed.

Re: purchase esim with current payment method not progressing

becm — Thu, 11 Jan 2024 16:17:18 GMT

I would suggest to send them a ticket. After they verify you they can certainly help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: purchase esim with current payment method not progressing

Handy1 — Thu, 11 Jan 2024 16:17:25 GMT

@Sector7G you can submit ticket with support using this direct link to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: purchase esim with current payment method not progressing

hTideGnow — Thu, 11 Jan 2024 16:17:55 GMT

hi @Sector7G

are you using the app? you need to use PM app to buy and install esim

if still have payment issue, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: purchase esim with current payment method not progressing

Sector7G — Thu, 11 Jan 2024 17:06:45 GMT

Thanks for the link,

I have sent a PM, I hope they respond asap

Re: purchase esim with current payment method not progressing

Handy1 — Thu, 11 Jan 2024 17:07:55 GMT

@Sector7G usually they reply with in the hour sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: purchase esim with current payment method not progressing

Sector7G — Thu, 11 Jan 2024 17:08:37 GMT

I tried to submit ticket via the app, but kept getting 404 error

Re: purchase esim with current payment method not progressing

hTideGnow — Thu, 11 Jan 2024 17:13:35 GMT

HI @Sector7G

please submit via message on the community here

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437