topic Re: How to close / cancel my new account in Get Support

How to close / cancel my new account

KomalYadav — Thu, 11 Jan 2024 16:28:37 GMT

I ordered a SIM card which I never received. In the meantime, my plans have changed and I don't need this new Public mobile number. So don't want to activate or have this new line. How can I close an account which doesn't have an active number ? Also, it's less than 15 days so I hope I won't be charged for a non-active line. When I login online, it auyomatically takes me to a page which says start activation.

Re: How to close / cancel my new account

hTideGnow — Thu, 11 Jan 2024 16:29:30 GMT

HI @KomalYadav

if the account was never fully activated, PM support agent can help to close it. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to close / cancel my new account

Handy1 — Thu, 11 Jan 2024 16:30:04 GMT

@KomalYadav If you haven’t activated the sim and don’t wish to join PM submit ticket with support and ask for a refund

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to close / cancel my new account

NotWorkingSueMe — Thu, 11 Jan 2024 17:03:03 GMT

I am having the same issues. PM community provided links (same as links provided to you). Make sure you go to your Private Messages and click on the down arrow to select the "Sent" messages. Make sure what you sent appears. Two of mine PM CS tickets were blank. All they were doing was waiting for me to add what my issue was. Somehow what I typed in for the original request didn't get saved. I am not sure why a ticket request would allow a blank detail for an issue. But again, I am not totally surprised to the level that PM will go to provide bad service.