topic Changing phone # in Get Support

Changing phone #

Brian66 — Thu, 11 Jan 2024 21:19:05 GMT

I have a Rogers account with a home phone. I would like to move that phone # to public Mobile and cancel my home phone. How do I do that?

Re: Changing phone #

Handy1 — Thu, 11 Jan 2024 14:36:58 GMT

@Brian66 fist best to ensure the number can be ported to PM and if it can you can port it on activation or port it in after your activate with a temp number from PM from in your account profile page

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Changing phone #

hairbag1 — Thu, 11 Jan 2024 14:36:41 GMT

@Brian66

heres some reading to do...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Changing phone #

becm — Thu, 11 Jan 2024 16:19:23 GMT

Call Rogers first to let them know that you will be porting it over to another provider so they know that its you making the request.

Re: Changing phone #

computergeek541 — Thu, 11 Jan 2024 21:13:56 GMT

@becm wrote:
Call Rogers first to let them know that you will be porting it over to another provider so they know that its you making the request.

That's generally a bad idea. There are rare times when such steps do end up being necessary, but in general, customers shouldn't be contacting the old carrier becaues of a chance that the customer or the carrier might accidently have the service cancelled.

Re: Changing phone #

becm — Thu, 11 Jan 2024 21:58:19 GMT

I had to when I changed mine because there was so much fraud going on I had to give permission for a request to even be considered for a port over( which is assume was just Rogers being careful and covering their butts)