topic Issues with self serve in Get Support

Issues with self serve

Mohawk44 — Thu, 11 Jan 2024 11:06:33 GMT

Anyone having issues getting into the app or the self serve website? I been trying for a while and it won’t load. I tried on my work wifi and home wifi. Tried on data and it won’t load my account information. Each time I wait 5 minutes and it won’t load. I’m trying to check my data usage.

Re: Issues with self serve

computergeek541 — Thu, 11 Jan 2024 11:06:08 GMT

@Mohawk44 wrote:
Anyone having issues getting into the app or the self serve website? I been trying for a while and it won’t load. I tried on my work wifi and home wifi. Tried on data and it won’t load my account information. Each time I wait 5 minutes and it won’t load. I’m trying to check my data usage.

There was an announcement made yetserday advising customers of a maintenance window. Throughout the night, there may have been times that you might not have been able to log in. I'm able to log into to Self Serve fine at the moment.

Re: Issues with self serve

Mohawk44 — Thu, 11 Jan 2024 11:07:01 GMT

I was trying to access it since 4pmEST

Re: Issues with self serve

computergeek541 — Thu, 11 Jan 2024 11:13:02 GMT

@Mohawk44 wrote:
I was trying to access it since 4pmEST

In the app, a "forbidden AI" error message is quite common. Is that what you're experiencing some of the time? When that happens to me, I force close the mobile app and clear the app storage. That usually fixes it for me.

Re: Issues with self serve

HALIMACS — Thu, 11 Jan 2024 11:21:27 GMT

@Mohawk44

I just tried logging in the app and I'm able to successfully access it.

Try clearing the apps cache and data and trying again.

Re: Issues with self serve

bhuvan — Thu, 11 Jan 2024 14:21:50 GMT

May be due to the maintenance window, check announcements. I just checked, I'm able to log in to Self Serve though.