topic Re: OVERCHARGED in Get Support

OVERCHARGED

BonBon10 — Thu, 11 Jan 2024 00:34:03 GMT

I have ben charged $51.98 and $44.07 for the period Jan.7 to Feb. 6. I had to change my credit card for payment of $51.98 and while I was doing that I saw the $39.00 offer so changed my subscription. On my account page it showed I would be charged $39.55 on Feb. 6 for the new subscription. I would like a refund of the $44.07.

Thank you

Re: OVERCHARGED

Handy1 — Thu, 11 Jan 2024 00:36:25 GMT

@BonBon10

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: OVERCHARGED

softech — Thu, 11 Jan 2024 00:44:33 GMT

HI @BonBon10

PM is prepaid provider and usually do not provide refund

What happened to the two charges was that you made a plan change using Change Now option AFTER you paid for the old plan. Yes, if you use Change Now, this is normal that PM will charge you new plan amount and start a new cycle immediately even you just paid moment ago. You should have use Change on Renewal option instead, which will schedule the plan change at the end of your current cycle

you can try to discuss with PM support and see if they will do anything

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: OVERCHARGED

HALIMACS — Thu, 11 Jan 2024 01:41:02 GMT

@BonBon10

You were not OVERCHARGED.

Did you not see (read) the written warnings that were displayed about the detriment to changing the plan immediately versus on the next renewal?

It's usually quite clear and apparent.

Re: OVERCHARGED

Singh11 — Fri, 12 Jan 2024 16:44:45 GMT

As stated by others you didnt getn