topic Re: Porting out in Get Support

Porting out

maduser — Tue, 04 Jan 2022 20:39:39 GMT

Public Mobile is blocking my port request. Claiming that my account number is wrong.

The only account number I have is the one on my selfserve portal.

This is getting very frustrating.

Please port my number out.

Re: Porting out

stonechucker — Mon, 05 Mar 2018 16:19:59 GMT

If your number is anything like mine, there's a ton of '0's in it. Maybe you've missed or added one?

Re: Porting out

Civic_E — Mon, 05 Mar 2018 16:22:37 GMT

Every account has either 7 or 6 zeros after 1. There shouldn't be any issues porting out. You most likely typed your account number wrong

Re: Porting out

maduser — Mon, 05 Mar 2018 16:39:12 GMT

I have copied the exact acct# as is displayed on the "My Account" screen.

Backend porting team states that Public Mobile is replying that the account is wrong.

If that is not the correct account number, where do I find the correct one?

Re: Porting out

mimmo — Mon, 05 Mar 2018 16:41:30 GMT

You can always message the mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Porting out

Civic_E — Mon, 05 Mar 2018 17:00:04 GMT

Yah message one of MOD with your number and if possible with a screen capture of your account number and explain the issue to them. Also, what is the status of your PM account? It must be active in order to port out

Re: Porting out

Luddite — Mon, 05 Mar 2018 20:24:08 GMT

@maduser Any chance you have more than one account and have mixed up the names/accounts? Both must be exact.

FYI: Account number is in upper right of the Overview page and has the form 10000001234567. It cannot be copied using the "copy function".

Just remembered to ask whether the account is active? A suspended account cannot be ported.

Re: Porting out

computergeek541 — Mon, 05 Mar 2018 23:14:33 GMT

From @Luddite 's message, the account number can't be copied from self-serve. What you can do it copy and paste it from the activation e-mail message that Public Mobile sent you. It is in the "To" field right next tro your e-mail address.