topic Re: Cannot receive sms from eversafe id in Get Support

Cannot receive sms from eversafe id

Charlynky — Wed, 10 Jan 2024 15:20:10 GMT

I am new to Public Mobile. I cannot get passed the eversafe id trying to send me an SMS.

There is no option to send an email instead

I have reset my password multiple times

I've let it time out

I've hit resend multiple times.

I've unblocked all the blocked phone numbers on my phone...

I never get the text! Please help.

Re: Cannot receive sms from eversafe id

Handy1 — Wed, 10 Jan 2024 15:21:13 GMT

@Charlynky Please submit ticket with support to help you gain access

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive sms from eversafe id

BKNS27 — Wed, 10 Jan 2024 15:30:51 GMT

@Charlynky

You can click on Resend Code/Didn’t Receive Code and there is an option to send the 2FA by email or calling.

Re: Cannot receive sms from eversafe id

softech — Wed, 10 Jan 2024 15:35:10 GMT

@Charlynky

is your service working?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

If you don't see the "Send email" as the opton

Try these workarounds, it could open up the Send email optoin

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot receive sms from eversafe id

1Fisaco — Wed, 10 Jan 2024 17:24:54 GMT

New PM member here and I can confirm the same thing as @Charlynky

Everything has been set up. This is not a user error issue, but a PM issue.
My friend whom also signed up recently during 40 GB for $34 is experiencing the exact same issue.

What is going on? @CS_Agent

Re: Cannot receive sms from eversafe id

Charlynky — Wed, 10 Jan 2024 20:39:41 GMT

Sorry to hear you are having the same issue but glad to know I am not alone. I tried all the suggestions offered to no avail. An agent has messaged and I hope to have a resolution soon.

Re: Cannot receive sms from eversafe id

Charlynky — Thu, 11 Jan 2024 00:00:20 GMT

It has been resolved. I was receiving some texts and calls so I thought my service was working. The cs agent told me the phone number hadn't been completely ported. I had to put my old sim in and received a text from my previous provider asking if I agreed to transfer my phone number. I replied yes and put in the PM sim back in and had to restart my phone. I was then able to receive the sms from eversafe. (when I put in my old sim there were 67 text messages I hadn't received)

Hope this helps. The cs agent was very helpful and quick to reply.

Re: Cannot receive sms from eversafe id

Handy1 — Thu, 11 Jan 2024 00:02:36 GMT

@Charlynky excellent we are happy to hear it and welcome to public mobile 🙂