topic Re: SIM Card in Get Support

SIM Card

Ethy — Wed, 10 Jan 2024 20:02:16 GMT

Paid for a new subscription online since Dec 26, 2023 and still to receive my SIM. What is happening no contact to call this guys.

Re: SIM Card

Handy1 — Wed, 10 Jan 2024 20:05:38 GMT

@Ethy It should arrive very soon and the plan won’t start until you activate the sim on the app but note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card

riyamnm — Wed, 10 Jan 2024 20:07:26 GMT

I ordered mine on December 28 and still haven't received it either. Feels annoying to pay for it outright but then not be able to use it.

Re: SIM Card

pmbc — Wed, 10 Jan 2024 20:15:21 GMT

@Ethy you can create a priv message to the CS Agent to inquire about the status of your order. Follow this link to send them a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card

Mitchell010 — Wed, 10 Jan 2024 21:37:36 GMT

Have you tried going to a Telus store near you to pick up a SIM for PM from them? I did receive my SIM in the mail and it only took 3 days.