topic Re: No service in Get Support

No service

Shmmer1 — Wed, 10 Jan 2024 19:37:20 GMT

It’s been 3 days since I bought my public mobile plan and no call or text is working

Re: No service

Handy1 — Wed, 10 Jan 2024 19:40:13 GMT

@Shmmer1 Did you try to activate on the APP not website ?? All activations need the app . Were you trying to port number over ??

Re: No service

hTideGnow — Wed, 10 Jan 2024 19:41:52 GMT

HI @Shmmer1

it is not a porting issue if you don't have any service at all. I believe your phone showing SOS or sim card not provisioned

It is a sim card and account setup problem. please submit a ticket with CS Agent here and ask them to refresh your account
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Phil_Adelphus — Wed, 10 Jan 2024 20:16:33 GMT

@Shmmer1 Are you using a Public Mobile physical sim card or an esim?

Re: No service

pmbc — Wed, 10 Jan 2024 20:16:58 GMT

@Shmmer1 What steps have you done to activate the SIM? Make sure SIM serial is added to your account and could try to restart your phone if you haven't done so. Does your phone show connected to the PM network?

Re: No service

BKNS27 — Wed, 10 Jan 2024 20:48:36 GMT

@Shmmer1

Could we get more details so we can help further?

Port your number or picked a new number?

Re: No service

Shmmer1 — Mon, 15 Jan 2024 21:43:11 GMT

I just swritched from pre paid Telus to public mobile paid for the plan downloaded the app and got the e sim my phone shows public and Telus at the top of the screen I have no phone number or texting

Re: No service

Phil_Adelphus — Mon, 15 Jan 2024 23:33:33 GMT

@Shmmer1 Did you contact customer service at the link given earlier by @hTideGnow ?

Re: No service

Handy1 — Mon, 15 Jan 2024 23:36:04 GMT

@Shmmer1 Check sim manager in phone settings ensure PM is enabled /primary is on and reboot the phone see if that helps