topic Re: I need HELP ... my phone is Not working at ALL in Get Support

I need HELP ... my phone is Not working at ALL

Helpmenow101 — Wed, 10 Jan 2024 02:11:20 GMT

My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to the network. This has been going on for a couple of days. I need customer service support. Later, I removed my public mobile SIM card and I put it into a another phone and its still not doesn't work. I can NOT receive or make phone calls or text. I hope there is someone from public mobile that can contact me or send me a new SIM card. By the way... how do I call public mobile to speak someone about this serious issue. I need customer service support now!

Re: I need HELP ... my phone is Not working at ALL

chrisbasm — Wed, 10 Jan 2024 02:14:05 GMT

@Helpmenow101 - is your subscription up to date (paid up)? Are you able to log into your portal / or the app to check your status? If everything looks OK, contact customer service using the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need HELP ... my phone is Not working at ALL

raymond3000 — Wed, 10 Jan 2024 02:15:09 GMT

Try putting the sim card in another phone, does it work?

Re: I need HELP ... my phone is Not working at ALL

DDM69 — Wed, 10 Jan 2024 12:09:50 GMT

There's no number to call. The whole idea behind Public Mobile is that everything is done online.