topic Number not porting in Get Support

Number not porting

Leandra6 — Wed, 10 Jan 2024 07:02:02 GMT

Needing customer service phone number. Number hasn’t ported in over a day and I am unable to login to my account because one time code is not being sent to my phone number

Re: Number not porting

Hollister — Wed, 10 Jan 2024 07:27:46 GMT

@Leandra6

I will pm you number to call. Check email icon. Make sure to leave old provider sim in phone to receive confirmation text to port out.

Re: Number not porting

JMLW — Wed, 10 Jan 2024 12:42:43 GMT

Try to restart your phone after you put in the PM sim.

Re: Number not porting

RavingRaven — Wed, 10 Jan 2024 12:55:49 GMT

@Leandra6

If you put your old Sim card in your phone you will still have active service and recieve your incoming calling. Try logging into your public mobile account and see if you recieve the initial code on your old Sim card. I believe you will have to wait for porting to complete before you can recieve the one time text code from eversafe confirming your identity.