topic Re: transfer phone #, Terrible customs service in Get Support

transfer phone #, Terrible customs service

Tom_Tang — Wed, 10 Jan 2024 05:38:29 GMT

I have submitted a couple times of the request to transfer my previous phone number to Public Mobile during past 6 days. Nothing happens. No response after submitted tickets as well. Terrible customs service in Public Mobile.

Re: transfer phone #, Terrible customs service

Sansan — Wed, 10 Jan 2024 05:49:17 GMT

Here are few things to keep in mind.

First check if your number is portable

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do.

Then see if you have done the following.

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number#:~:text=If%20you%20are%20new%20to,either%20during%20or%20after%20activation.

Re: transfer phone #, Terrible customs service

ShawnC13 — Wed, 10 Jan 2024 06:14:20 GMT

If you are porting in did you answer the text your old provider sent? You may need to contact them

Re: transfer phone #, Terrible customs service

Phil_Adelphus — Wed, 10 Jan 2024 13:01:17 GMT

@Tom_Tang Did you submit the request via transfer a number in the app, or do you mean you submitted the request to customer service via ticket or private message instead of doing it yourself through the app? Did you finish activation with a new PM phone number and then request the port? Is your account with your old provider still active and you still have their sim in the phone to receive their text to authorizie the transfer to PM? Did you receive the text from your old provider and you replied YES?