topic Re: Phone in SOS in Get Support

Phone in SOS

Zoerj — Wed, 10 Jan 2024 04:14:06 GMT

Got a SIM card and ported my number. Porting didn’t work for days so I changed my number to a different number but my phone is unable to make or receive calls and I cannot use any data. Please advise if there is a way that I can talk to a human to resolve this issue.

Re: Phone in SOS

hairbag1 — Wed, 10 Jan 2024 04:17:31 GMT

@Zoerj

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

use this link to message Customer Support. added...watch the little envelop icon on top right side of the page will be highlighted when they respond.

Re: Phone in SOS

softech — Wed, 10 Jan 2024 04:18:20 GMT

@Zoerj did you try your PM sim in another phone and same SOS ?

It is a sim provisioning issue instead. Easy fix for PM but you will need to engage support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Since the original issue is likely unrelated to porting, if you old carrier account still active, after PM fixes the issue, you can re-submit portimg request

Re: Phone in SOS

Zoerj — Wed, 10 Jan 2024 04:54:19 GMT

How long does it take for them to respond usually?

Re: Phone in SOS

Zoerj — Wed, 10 Jan 2024 05:19:20 GMT

I did try the sim in another phone and it said “no sim”