topic Re: Contact agent in Get Support

Contact agent

GentleMist — Sun, 21 Jan 2024 16:53:37 GMT

How can I reach an agent I privately messaged an agent it's been an hour and no one respond.

Re: Contact agent

chrisbasm — Wed, 10 Jan 2024 01:39:32 GMT

@GentleMist- I actually did the same (about an hour ago). They are usually reasonably quick, but it can take longer when they are busy. Unless it goes beyond a day or two, I would(and will) just wait.

Re: Contact agent

hairbag1 — Wed, 10 Jan 2024 01:46:30 GMT

@GentleMist

while you're waiting for a CSA...let us know what the issue is..maybe we can help before they do.

Re: Contact agent

GentleMist — Wed, 10 Jan 2024 01:48:04 GMT

I needed help in entering the referral code I got from my brother

Re: Contact agent

hairbag1 — Wed, 10 Jan 2024 02:07:55 GMT

@GentleMist

that is something that only the Customer Support Agent can fix. After you message them watch the little envelop icon on top right side of page will be highlighted when they respond to you. Make sure to give them as much account info as you can ie: phone number, account number, PM pin number..etc.