topic Re: Numbered ported to another carrier. in Get Support

Numbered ported to another carrier.

ESWpg — Tue, 09 Jan 2024 23:44:30 GMT

I just transferred my phone number to another carrier. Does Public Mobile automatically delete my credit card from my account to ensure that no further amounts are charged to that credit card?

Re: Numbered ported to another carrier.

softech — Tue, 09 Jan 2024 23:46:27 GMT

@ESWpg yes, your account will be closed and PM will not charge your further. But keep an eye on your credit card transaction just in case

Re: Numbered ported to another carrier.

ESWpg — Tue, 09 Jan 2024 23:49:28 GMT

Thank you softech. Who would I contact if my credit card does get charged in error?

Re: Numbered ported to another carrier.

softech — Tue, 09 Jan 2024 23:51:13 GMT

@ESWpg

it shouldn't, but just in case it happens, then message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Numbered ported to another carrier.

ESWpg — Tue, 09 Jan 2024 23:57:14 GMT

Thank you again!

Re: Numbered ported to another carrier.

Sansan — Wed, 10 Jan 2024 00:37:13 GMT

It is not automatically deleted as told already. But if you want it deleted today for peace of mind, contact the link provided below in the previous response.

Re: Numbered ported to another carrier.

ESWpg — Wed, 10 Jan 2024 02:26:35 GMT

Thank you Sansan.

Re: Numbered ported to another carrier.

CS_Agent — Wed, 10 Jan 2024 14:07:26 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.