topic Re: number transfer in Get Support

number transfer

rummyforlife — Wed, 10 Jan 2024 00:05:06 GMT

I had just attempted to do a number transfer and only issue I have found so far is unable to receive call(directly to VM), I did do the same thing with another phone and that has no issue, was just wondering if there was a way to start the activation process again or would I just need to wait

Re: number transfer

Dunkman — Wed, 10 Jan 2024 00:09:17 GMT

@rummyforlife

How long has it been? It can take 1-2 hours for port to be completed.

Did you response to the port confirmation text from your original carrier? Keep your original carrier SIM card in your phone to receive that text.

Re: number transfer

Handy1 — Wed, 10 Jan 2024 00:19:43 GMT

@rummyforlife Sounds like the port didn’t complete , check your old provider SIM card in phone does it still work ?? If so leave it in phone and call the porting team number . I’ll send you it private message call them to re trigger the port request and reply YES to the confirmation text your old provider will sends you with their sim in phone

Re: number transfer

rummyforlife — Wed, 10 Jan 2024 00:24:16 GMT

Hello and thankyou for the number, unfortunately when i entered my mobile number it stated that there was no transfer request for the number but it is showing up under my acct profile

Re: number transfer

Handy1 — Wed, 10 Jan 2024 00:29:40 GMT

@rummyforlife Then I suggest you submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437