topic Re: Never received the sim card !!! in Get Support

Never received the sim card !!!

PMathew — Tue, 09 Jan 2024 17:39:44 GMT

I already placed a ticket 368593-275 and never received a response. I am waiting for my sim card since January 2nd as it was supposed to be delivered then. No response to my ticket and very hard to talk or chat with a representative. really fed up. I paid for my sim too !!!!

Re: Never received the sim card !!!

Handy1 — Tue, 09 Jan 2024 17:41:53 GMT

@PMathew

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Never received the sim card !!!

BKNS27 — Tue, 09 Jan 2024 17:43:04 GMT

@PMathew

Members have reported that a SIM will take up to 3 weeks to arrive but you can check for a reply from an agent by clicking on your avatar then Messages. There should be a notification next to messages.

Re: Never received the sim card !!!

Farhanparekh — Tue, 09 Jan 2024 22:53:38 GMT

They won't deliver neither respond! Tired of pursuing them. Paid for nothing. Going with another service.