topic Re: Canada-US subscription in Get Support

Canada-US subscription

JohnnyRocket — Tue, 09 Jan 2024 19:35:08 GMT

I have a Canada-US subscription. It did not come with instructions. What do I do to get coverage by US carriers when I cross the US border?

Re: Canada-US subscription

hTideGnow — Tue, 09 Jan 2024 18:33:10 GMT

HI @JohnnyRocket

all you need to do is make sure mobile data roaming is turned on

try to connect to T-Mobile or AT&T, if it doe not automatically connect, try manually

test voice. Most the time VoLTE would work, but if not, use T-Mobile and change network to 2G

Re: Canada-US subscription

softech — Tue, 09 Jan 2024 18:35:03 GMT

@JohnnyRocket

when you are in US, make sure you try to connect to T-Mobile and AT&T network. If it does not connect automatically, then change the Network connection to manual and select try T-Mobile and AT&T manually.

For data, make sure you enable Roaming Mobile Data on your phone. Change network mode to 4G/LTE (do not use 5G)

If your roaming purchase includes voice, enable VoLTE on your device and you might be able to use VoLTE for voice. But if not, your phone should change to 2G network on T-Mobile ONLY and test voice calls

Re: Canada-US subscription

Handy1 — Tue, 09 Jan 2024 18:36:53 GMT

@JohnnyRocket Ensure data roaming is on in phone settings . And set phone to 4G/LTE and connect to T mobile or AT&T . If still voice not working try phone set to 2G and connect to T mobile only

Re: Canada-US subscription

hairbag1 — Tue, 09 Jan 2024 18:40:53 GMT

@JohnnyRocket

the others have discussed talk and data but for texting, it should just work without changing anything. Make sure roaming data is turned on for data while in US.