topic Re: New activation in Get Support

New activation

Airborne101 — Tue, 09 Jan 2024 16:26:30 GMT

Hello, I signed my wife up for a new plan last night. Went through the ever safe and successfully went through creating her account. After that I did a port over request from her number on Telus and got the text and replied yes within 90mins. Now after several hours from sleeping I logged into her account and see her current number is the number she'd like to port over however that does not work (still has old sim card in her phone). When I click on her number in her account it gives me the option to pick a new number. Do I do that (we were not notified of a temporary number yet)? Or do I simply remove the old sim and put in her new PM SIM and it should work? I don't want to initiate a new number but unsure if that's just picking the temporary number and if that is needed. Thank you for your help.

Re: New activation

Handy1 — Tue, 09 Jan 2024 16:32:51 GMT

@Airborne101 will send you porting team number for update or re trigger the request if needed . And leave you with this direct link for support incase they are needed

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation

Ronandjac53 — Tue, 09 Jan 2024 16:30:58 GMT

I'm still new to PM after being gone 2+ years. I just did a new activation, and although it told me I would be contacted when the port was done, I wasn't. So after 6 hours (I also requested to port my old number over) I simply installed my new SIM card, and it all has worked well. My husband didn't have such good success, and once his phone is available, we'll try the process for him. He never got through with a completed activation. Mine worked flawless.

Re: New activation

Handy1 — Tue, 09 Jan 2024 17:49:53 GMT

@Airborne101 Yes remove the old Telus SIM card and put the PM SIM card in and reboot the phone and it should work now .