topic Re: Change plan in Get Support

Change plan

KevinOpie — Tue, 09 Jan 2024 17:35:03 GMT

I would like to change my plan from $15 to the promo $24 for # 902-xxx-xxxx

Re: Change plan

hTideGnow — Tue, 09 Jan 2024 17:32:14 GMT

this is a forum for everyone and we are just customers, please remove your phone number. You can go back and edit your post to remove it

The plan is for new activations only.

But you can check your luck with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: Change plan

BKNS27 — Tue, 09 Jan 2024 17:33:33 GMT

@KevinOpie

Unfortunately, this promo is for new members and not existing members.

BTW, this is a public community forum so remove your personal information by clicking on the V in circle or you will get spammed.

Re: Change plan

Handy1 — Tue, 09 Jan 2024 17:34:10 GMT

@KevinOpie Best to try and ask support they can sometimes help . Others have confirmed getting the plan . Best of luck 🤞

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change plan

KevinOpie — Tue, 09 Jan 2024 17:36:30 GMT

Thanks, new to the community

Re: Change plan

MATTHEWS — Tue, 09 Jan 2024 17:37:09 GMT

I’ve heard it working. Like the other comments.

contact support in their chat and they might make an exception.

Re: Change plan

Handy1 — Tue, 09 Jan 2024 17:38:04 GMT

@KevinOpie you’re welcome . And great to have you on board 🙂

Re: Change plan

funpig1 — Tue, 09 Jan 2024 23:24:04 GMT

@KevinOpie

You should be able to do it because you are going from a less expensive existing plan to a more expensive "new activation only" plan. I was just able to do this yesterday. If you try to go from a more expensive existing plan to a cheaper " new activation only plan, PM will not allow this

Use the messaging and contact CS_Agent directly, provide your account number and the last four digits of your credit card as proof of who you are (PM Will ask for this information so you might as well provide it and save time) and make the friendly request to switch. Good luck.

Re: Change plan

KevinOpie — Tue, 09 Jan 2024 23:37:47 GMT

They were very helpful and was able to change from a lower plan

Re: Change plan

computergeek541 — Wed, 10 Jan 2024 10:58:09 GMT

@funpig1 wrote:
@KevinOpie
You should be able to do it because you are going from a less expensive existing plan to a more expensive "new activation only" plan. I was just able to do this yesterday. If you try to go from a more expensive existing plan to a cheaper " new activation only plan, PM will not allow this
Use the messaging and contact CS_Agent directly, provide your account number and the last four digits of your credit card as proof of who you are (PM Will ask for this information so you might as well provide it and save time) and make the friendly request to switch. Good luck.

There's no guarantee of this. The plans that are being asked about are for new customers only. Any time a customer support support agent makes an exception, it needs to be treat as such and as being on case by case basis. There isn't any way to know the type of answer any specific customer will receive for these types of situations.