topic Re: Unable to Activate my Subscription Please help in Get Support

Unable to Activate my Subscription Please help

KavThiya — Tue, 09 Jan 2024 17:13:40 GMT

Unable to Activate my Subscription Please help

Re: Unable to Activate my Subscription Please help

Meow — Tue, 09 Jan 2024 17:15:59 GMT

Please describe issue(s) you have.
Do you have eSIM or physical SIM? What did you do so far, etc.?

Re: Unable to Activate my Subscription Please help

hTideGnow — Tue, 09 Jan 2024 17:16:17 GMT

H @KavThiya

what was the exact error message?

did you use the app to complete the activation yet?

if you already used the app , then you had everything done properly. Probably need CS agent to help

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Activate my Subscription Please help

KavThiya — Tue, 09 Jan 2024 17:16:30 GMT

Physical SIM received in mail

Re: Unable to Activate my Subscription Please help

Handy1 — Tue, 09 Jan 2024 17:17:35 GMT

@KavThiya are you using the app to activate ?? Not website all an activation need the app . And you have physical sim. Or eSIM ?? If you need support here’s direct link for them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Activate my Subscription Please help

KavThiya — Tue, 09 Jan 2024 17:18:11 GMT

I have logged in my phone app and entered the SIM card number and Add my port in number tried activation with all port in details and click continue - Its in APP showing Subscription Not complete

Re: Unable to Activate my Subscription Please help

Handy1 — Tue, 09 Jan 2024 17:18:46 GMT

@KavThiya And you are using the APP ?? To activate ?? Is so and still no luck please use the link I send in last reply to get help on the back end

Re: Unable to Activate my Subscription Please help

KavThiya — Tue, 09 Jan 2024 17:21:53 GMT

Thank you,

Re: Unable to Activate my Subscription Please help

BKNS27 — Tue, 09 Jan 2024 17:37:54 GMT

@KavThiya

To complete the porting you MUST leave your old SIM in your phone and reply to the text confirming you are porting over to PM within 90 minutes of getting the text.
If you didn’t reply to the text or you missed the 90 minute window. You need to contact a CS_Agent to restart the porting process for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437