topic Re: Service issue in Get Support

Service issue

Rainbow88 — Tue, 09 Jan 2024 16:50:08 GMT

I can't make calls but I can receive texts and sends texts my data is working buy still can't call out. I restarted my phone still noting for the past 2 days now

Re: Service issue

Handy1 — Tue, 09 Jan 2024 16:52:46 GMT

@Rainbow88 eSIM or physical sim ?? If p sim can you try sim in another phone to test ?? You can also try reseting network seating also but this will lose any saved wifi password and need to be re added afterwards . Is still no luck submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service issue

Rainbow88 — Tue, 09 Jan 2024 16:53:54 GMT

It's an e-sim

Re: Service issue

Handy1 — Tue, 09 Jan 2024 16:56:41 GMT

@Rainbow88 Check phone setting sim manger ensure PM is enabled or set to primary and reboot the phone see if that makes any difference

add if not use the link provided in first reply may need support to refresh your account is all @Rainbow88

Re: Service issue

Rainbow88 — Tue, 09 Jan 2024 17:06:31 GMT

I try call out again keeps saying my phone number isn't activated

Re: Service issue

Handy1 — Tue, 09 Jan 2024 17:08:05 GMT

@Rainbow88 and you been charged already ?? Best to submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437