topic Forbidden A1 - new activation in Get Support

Forbidden A1 - new activation

zxxftw — Tue, 09 Jan 2024 16:14:15 GMT

Hello,

I recently subscribed to Public Mobile and I'm encountering issues with activating my eSIM and initiating the number transfer process.

Initially, everything seemed fine when I logged into the app for the first time. However, problems began during the eSIM activation; the app displayed an error and logged me out. Since then, attempts to log back in on the computer result in a 'forbidden a1' error, and the app simply fails to log in, redirecting back to the login page.

This experience is quite disappointing as it's my first interaction with Public Mobile. I'm wondering if there's an issue with the app or my account. I'm uncertain about how to resolve this.

Thank you

Re: Forbidden A1 - new activation

hTideGnow — Tue, 09 Jan 2024 16:16:04 GMT

hi @zxxftw

check on your eSIM to see if already installed on your phone, check Sim Manager and see if it is there, sometimes you just need to enable it

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1 - new activation

zxxftw — Tue, 09 Jan 2024 16:19:23 GMT

Thanks, just submitted. Nothing on the eSIM. I believe there was an error installing the eSIM.