topic Re: Missing points in Get Support

Missing points

Deb202020 — Mon, 25 Dec 2023 22:52:17 GMT

I'm missing points.i payed for 90 days on my plan and i still haven't received my points from December the 13.

Re: Missing points

hTideGnow — Mon, 25 Dec 2023 22:54:35 GMT

HI @Deb202020

points should be there within 24 hours. But maybe just browser cache problem and hence you are not reading the correct points. Please use Incognito/private/secret mode on your browser to login My Account to confirm again

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing points

Handy1 — Mon, 25 Dec 2023 22:55:26 GMT

@Deb202020 You earn those points every 30 days not all at once . But if it’s still wrong you will need to contact support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing points

Deb202020 — Tue, 09 Jan 2024 14:44:18 GMT

I still have not received my points. I payed for 90 day subscription. I have received all my points at once when I have payed for 90 days. I payed on December 19