New subscription not working

Camero — Tue, 09 Jan 2024 05:24:03 GMT

New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue

Re: New subscription not working

softech — Tue, 09 Jan 2024 05:26:59 GMT

@Camero

it might or might not be porting related

try reboot phone once and test both outgoing calls and incoming

if you cannot even make outgoing calls, it is not a porting problem but a sim card provisioning issue, easy fix for PM support but please engage them by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If outgoing works but not incoming, then it is issue with porting, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic New subscription not working in Get Support

New subscription not working

Re: New subscription not working