topic Re: Help me! International service in Get Support

Help me! International service

ManuelZam — Tue, 09 Jan 2024 04:14:33 GMT

Hi, I had to travel to Colombia, and i will be here for a while, I brought my Public mobile SIM, But i dont get signal, SMS minutes or Data, is there a way i can activate my number here so I can use my plan with from here to Canada, and also receive SMS from there, like i used to?

Thank you so much I would really appreciate your help!

Re: Help me! International service

ShawnC13 — Tue, 09 Jan 2024 04:16:31 GMT

@ManuelZam wrote:
Hi, I had to travel to Colombia, and i will be here for a while, I brought my Public mobile SIM, But i dont get signal, SMS minutes or Data, is there a way i can activate my number here so I can use my plan with from here to Canada, and also receive SMS from there, like i used to?

Thank you so much I would really appreciate your help!

Sorry you are unable to use Public Mobile outside of Canada. The only Roaming add-ons available are for if you are traveling to the US. For service in Columbia you will have to purchase a plan while you are there.

Re: Help me! International service

softech — Tue, 09 Jan 2024 04:16:56 GMT

@ManuelZam PM does not have roaming service outdidbof IS, so, no service at all in Colombia

so, you will have to rely on local data sim card or travel eS*M like Airalo (if you phone is eSIM compatible)

You can download VoIP app TextNow to use make free voice call and text for free to Canada

Re: Help me! International service

Sansan — Tue, 09 Jan 2024 04:17:08 GMT

Please note that Public Mobile only works in Canada and USA with add-ons. You cannot use it internationally. You would have to purchase a local SIM card from Columbia or where you go in order to have service.

Re: Help me! International service

ManuelZam — Tue, 09 Jan 2024 05:04:07 GMT

Thanks For your Reply.. I am wondering, because i have lost access to some critical accounts from other services or profiles, and in a couple of them i have been asked to put a code they sent me to my mobile... which doesnt work due to the lack of signal, and because this is the number I used to open those accounts... any Idea of how I can get to see the messages i receive even if i am not in Canada? Or does anyone have some ideas of What can I do to those accounts that have my Public Mobile number linked as the Only verification method?

Thank you so much,

Re: Help me! International service

softech — Tue, 09 Jan 2024 05:25:33 GMT

sorry @ManuelZam , since PM does not provide service in Colombia, you won't receive those text as all. You will have to reach out to those services/bank and ask them if they have alternate way to provide 2FA protection, like via email or Authenticator app

Re: Help me! International service

DDM69 — Tue, 09 Jan 2024 13:56:23 GMT

https://www.airalo.com/colombia-esim

😊

Re: Help me! International service

sheytoon — Tue, 09 Jan 2024 14:20:37 GMT

@ManuelZam your only other alternative is to ask a trusted friend or family member in Canada to buy a PM SIM, then transfer your account to the new SIM. They can then receive the codes as long as they're in Canada.