topic trouble porting number in Get Support

trouble porting number

Francesca1305 — Tue, 09 Jan 2024 14:35:59 GMT

I entered the IMEI and I received a message saying that there was an issue porting my number. I don't know what to do now.

Re: trouble porting number

softech — Tue, 09 Jan 2024 04:21:44 GMT

@Francesca1305 it is better to use account number instead of IMEI.

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: trouble porting number

Sansan — Tue, 09 Jan 2024 04:22:30 GMT

Please use account number instead. I will send you another message with the number to call.

Re: trouble porting number

Francesca1305 — Tue, 09 Jan 2024 04:30:23 GMT

I will have to call them tomorrow. Would a Walmart wireless center be helpful?

Re: trouble porting number

Sansan — Tue, 09 Jan 2024 04:33:38 GMT

Walmart no longer does this.

Re: trouble porting number

softech — Tue, 09 Jan 2024 04:35:13 GMT

sorry @Francesca1305 , PM support is all online and no more kiosk /store support.

The number given to use is the most direct way to deal with porting issue