topic Re: Porting issue from Virgin Plus in Get Support

Porting issue from Virgin Plus

bearever — Tue, 09 Jan 2024 14:38:07 GMT

I attempted to transfer my mobile number from Virgin Plus to PM. I responded to the porting SMS at 6 pm, and it's now 11 pm.

However, my mobile number has not yet ported to PM; the app still displays the temporary mobile number. When I tried to call my port in number it said the number is not in service.

On the other hand, Virgin Plus account was automatically canceled at 6:30 pm.

I contacted PM support, and they advised me to remain patient.

Now I am wondering if the long waiting time is normal.

Re: Porting issue from Virgin Plus

softech — Tue, 09 Jan 2024 04:05:13 GMT

@bearever try reboot phone once and test both outgoing calls and incoming

if you cannot even make outgoing calls, it is not a porting problem but a sim card provisioning issue, easy fix for PM support but please engage them by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If outgoing works but not incoming, then it is issue with porting, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting issue from Virgin Plus

bearever — Tue, 09 Jan 2024 04:14:47 GMT

Thanks for quick reply.

I can receive and make calls with the temporary number.

Tried to reboot my phone several times as well but looks like the port in number has not been pushed to my SIM yet.

Re: Porting issue from Virgin Plus

softech — Tue, 09 Jan 2024 04:17:59 GMT

@bearever then please call the porting team for update

They are closed now, so, please call tomorrow morning