topic Re: How to cancel Subscription?? in Get Support

How to cancel Subscription??

Metaphysicat — Tue, 09 Jan 2024 03:16:29 GMT

Hi I want to cancel my subscription which end on Jan 08, and now it is Jan o8 but I am already charged!! I have not used anything yet, how can I get my money back please? thank you

Re: How to cancel Subscription??

softech — Tue, 09 Jan 2024 03:18:08 GMT

@Metaphysicat PM is running on 30 days schedule and the one less day causes some confusion. It probably too late to cancel the plan now, but you can check with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How to cancel Subscription??

Chalupa_Batman — Tue, 09 Jan 2024 03:23:00 GMT

And when you reach out to a CS Agent using Softech's link, ask them to remove your credit card number from file so it doesn't charge again. There have been reports of charges after people cancel.

Re: How to cancel Subscription??

Metaphysicat — Tue, 09 Jan 2024 03:24:54 GMT

thank you so much! Is there anyway to talk to them? I cannot find customer service at all. I did not use anything yet I literally just got charged for an hour... and also the plan is 3 month which is too much now that they have better plans...

Re: How to cancel Subscription??

Metaphysicat — Tue, 09 Jan 2024 03:25:40 GMT

Thanks a lot! I did but have no idea when they would reply. I didn't know they will charge a day before or sth I thought tmr is the charge day...

Re: How to cancel Subscription??

Chalupa_Batman — Tue, 09 Jan 2024 03:26:12 GMT

Sadly there is no phone number to talk to an agent. That's the hard part I know. But use his link to contact an agent and they will reach out to you.

Re: How to cancel Subscription??

Metaphysicat — Tue, 09 Jan 2024 03:28:37 GMT

oh thank you... I see... but actually I have talked to some agent once when I transfer in public mobile ( I had a problem about transfer in and they were very helpful) I forgot how I got in touch with them but I guess they want to help more to get me in than allow me out ...

Re: How to cancel Subscription??

Chalupa_Batman — Tue, 09 Jan 2024 03:30:01 GMT

They are a totally different department. Each department has their own tasks and duties. That one won't be able to do what you need them to do.

Re: How to cancel Subscription??

Metaphysicat — Tue, 09 Jan 2024 03:31:26 GMT

I see. thanks a lot for your help!! 🙂 hope they can reply soon...