topic Re: Lost a refer a friend reward? in Get Support

Lost a refer a friend reward?

BT89 — Tue, 04 Jan 2022 20:39:34 GMT

I referred my mom yesterday and I see the rewards in my self serve account, but this morning I just received a text from 100 saying "Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve."

My mom just activated her SIM yesterday so I don't see how she could have left Public Mobile already.

Re: Lost a refer a friend reward?

Saray_O — Thu, 13 Oct 2016 17:15:34 GMT

Hi @BT89,

I'm sorry to hear that,

Could you send me your number and your mum's number through a private message? I will look into this!

Saray

Re: Lost a refer a friend reward?

CarlosAmigos — Thu, 13 Oct 2016 21:28:19 GMT

Hi Saray_0

Had the same thing happen to me. If you could look into mine also I would appreciate it.

Thank you Carlosamigos

Re: Lost a refer a friend reward?

Saray_O — Thu, 13 Oct 2016 21:40:27 GMT

Hi @CarlosAmigos,

Could you send me your phone number and the phone number of the friend you referred to us through a private message? I will look into it 🙂

Re: Lost a refer a friend reward?

kav2001c — Thu, 13 Oct 2016 22:55:51 GMT

I'm curious what does it say in self serve? Does it say which number left?

Re: Lost a refer a friend reward?

Capzi — Fri, 14 Oct 2016 01:37:40 GMT

I'm in a simular situation, It doesn't show the missing number at all. I didn't even get a text about a new referall, just that I had lost one.

Re: Lost a refer a friend reward?

ryanwoo — Mon, 17 Oct 2016 04:36:02 GMT

Well, should we all track our own referral history if the system is not trustable especially when you have a few referral numbers?

Re: Lost a refer a friend reward?

brainfreze — Fri, 28 Oct 2016 02:44:38 GMT

i just received a text with the same issue. what is best way to have this looked at? i recently added 2 friends; one was added 2 and a half months ago, and one just the other day.

It was after adding the recent friend that i received this 'lost friend' reward text, so i don't know whose number was rejected/removed.

Could i also PM you, Saray?

Re: Lost a refer a friend reward?

Shazia_K — Fri, 28 Oct 2016 13:34:51 GMT

Hello @brainfreze,

I'm sorry to hear about this!

Saray is not in today, can you send me a private message with your Public Mobile phone # and also the numbers you referred to Public Mobile?

I will be glad to assist you shortly.

Thanks,

Shazia

Re: Lost a refer a friend reward?

WearySky — Mon, 31 Oct 2016 20:32:07 GMT

I had a similar thing happen to me, without the "your friend left" message. Yesterday I had two referral rewards, today I only have one. I know both are still with PM, as both only just joined... But already sent @Shazia_K a PM. Hopefully my issue gets sorted soon too. I have two more friends joining as soon as their sims arrive, so I want to make sure I track all of them correctly.

Edit: oh wait! I did get the "So sorry" message, it only arrived at noon today. I guess whatever job sends out those messages only runs at noon every day.

Re: Lost a refer a friend reward?

srlawren — Mon, 31 Oct 2016 21:39:07 GMT

@WearySky it will get corrected, I can assure you. It can take several days for that paritcular fix, so please try to be patient.

Re: Lost a refer a friend reward?

WearySky — Tue, 01 Nov 2016 13:08:27 GMT

@srlawren wrote:
@WearySky it will get corrected, I can assure you. It can take several days for that paritcular fix, so please try to be patient.

Oh yeah, I'm in no rush - they have about 86 days to fix it. 😛

Re: Lost a refer a friend reward?

DaVibe — Wed, 02 Nov 2016 02:41:18 GMT

From - 100

Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve.

Having the same issue. I BELIEVE the refer a friend is actually still applied (as I see a $3 credit under rewards) however in the colourful summary on the rewards page, it shows $0 in rewards, which reminds me of the message (above) that I received.

Could an admin look into this one for me? Thanks in advance!

Re: Lost a refer a friend reward?

Mary_M — Wed, 02 Nov 2016 22:10:58 GMT

Hello @DaVibe

Thank you for bringing this to our attention!

This is a current issue we are experiencing, however can you please give the referral a few days to kick in? Check your self-serve tomorrow for the change 🙂

Cheers,

Mary

Re: Lost a refer a friend reward?

david_l — Fri, 04 Nov 2016 20:31:56 GMT

I just got the same text message. I referred someone just yesterday and I see the $3 under the My Rewards summary but when you click the My Rewards button, it says $0 under the rewards summary banner. My referral has not left PM.

Re: Lost a refer a friend reward?

WearySky — Fri, 04 Nov 2016 20:44:59 GMT

@david_l wrote:
I just got the same text message. I referred someone just yesterday and I see the $3 under the My Rewards summary but when you click the My Rewards button, it says $0 under the rewards summary banner. My referral has not left PM.

If you're still seeing it under the My Rewards summary I think you're fine. The banner has never shown a referral reward for me, but I still see the correct rewards and correct estimated next payment.

Re: Lost a refer a friend reward?

david_l — Fri, 04 Nov 2016 20:46:10 GMT

@WearySky wrote:
@david_l wrote:
I just got the same text message. I referred someone just yesterday and I see the $3 under the My Rewards summary but when you click the My Rewards button, it says $0 under the rewards summary banner. My referral has not left PM.
If you're still seeing it under the My Rewards summary I think you're fine. The banner has never shown a referral reward for me, but I still see the correct rewards and correct estimated next payment.

Oh okay. I was just worried because of the text I got.

Re: Lost a refer a friend reward?

Slammer111 — Fri, 04 Nov 2016 21:05:50 GMT

@Mary_M can you please look into my account as well. I have 3 referrals (they all joined in the last 48h), but instead of anything showing up in my Account, I received 3 texts telling me my friends have left. Thanks in advance. I've also messaged @Shazia_K.

Re: Lost a refer a friend reward?

WearySky — Fri, 04 Nov 2016 21:07:55 GMT

@Slammer111 wrote:
@Mary_M can you please look into my account as well. I have 3 referrals (they all joined in the last 48h), but instead of anything showing up in my Account, I received 3 texts telling me my friends have left. Thanks in advance. I've also messaged @Shazia_K.

Just an FYI - if you messaged Shazia, Mary will be able to see it too (all private messages and tags are seen by all mods).

Re: Lost a refer a friend reward?

iam_immigrant — Mon, 07 Nov 2016 13:35:32 GMT

I am experiencing a lost referral reward as well.

I believe it happened because when my friend signed up he did not port his number immediately. When he ported his old number in that is when I lost the reward but his account is still active.

@Mary_M could you please look into this for me? I will PM you our current phone numbers, thank you.