topic Re: I cannot connect in Get Support

I cannot connect

Mike_camp — Tue, 09 Jan 2024 02:05:10 GMT

I have tried to port my number, however Rogers cut me off during the porting but now public mobile wants to verify that phone number by text but I cannot receive texts only emails. Rogers will not re-activate my account to do so.

Re: I cannot connect

Chalupa_Batman — Tue, 09 Jan 2024 02:07:02 GMT

Hey @Mike_camp

I hate to say it but... you may have to pay Rogers to reactivate the phone just so you can port.

Re: I cannot connect

softech — Tue, 09 Jan 2024 02:14:59 GMT

@Mike_camp

having an active account is a requirement for porting for all carriers, it is not a rule set by PM but by agreed by all carriers

You need to talk to Rogers to resume your account. If you are on postpaid plan, they can resume your service, charge you a month but refund back 29 days after the number is ported on day 1 (So, you are just paying one day out of it). Please talk to Roges. Once you set with Rogers, call PM porting team back and ask them to re-trigger the porting process (i will send you the porting team number just in case you don't have)

Add: can you make outgoing calls with your PM sim? if not, there are other issues other than porting

Re: I cannot connect

Phil_Adelphus — Tue, 09 Jan 2024 02:38:51 GMT

@Mike_camp Are you sure the number didn't transfer? Is the text from Public Mobile the 2FA to log in to your account? Did you get a port authorization request text from Rogers while your Rogers sim was still in the phone?

Re: I cannot connect

Mike_camp — Tue, 09 Jan 2024 04:03:04 GMT

I was getting the never ending screen that some talk about where you get stuck on full access # part. I forgot they sent me a welcome email with a QR code and I scanned that and it worked! thank you all!