topic Re: Buy e-SIM Guide. in Get Support

Re: Buy e-SIM Guide.

mdelorme — Mon, 08 Jan 2024 22:51:15 GMT

You say: From here you will tap on the Circled '+' in the bottom left hand corner and your going to head over into 'Subscription & Add-ons' Section of the My Account.

However, I don't have any circled '+' at the bottom of the summary page of my account. 🤷🏻‍♀️
How do I reach "Subscriptions & Add-ons"?

Re: Buy e-SIM Guide.

Handy1 — Mon, 08 Jan 2024 22:53:12 GMT

@mdelorme do you see at top of page where it says overview ?? Tap it and rip down menu will appear and choose subscription add on

Re: Buy e-SIM Guide.

hTideGnow — Mon, 08 Jan 2024 22:56:23 GMT

Hi @mdelorme

are you buying eSIM? you need to use the app, not browser

sound like you are only using the browser.

Or please provide use the screenshot

Re: Buy e-SIM Guide.

mdelorme — Mon, 08 Jan 2024 23:02:48 GMT

No, I don't see Overview at top of page. What I see when I open my account is this:

And at the bottom, I don't see the 4 links, the last being a circled '+'. Here's what I see:

Re: Buy e-SIM Guide.

hTideGnow — Mon, 08 Jan 2024 23:06:41 GMT

HI @mdelorme

you are not using the Public Mobile app

if you are buying eSIM, you need to use Public Mobile app to buy. Please download and use that

if you are not buying the esim, you can stay using the browser. To bring up the menu, you can click on the circle with > at the bottom left of the screen:

or use this link for Subscription & Add-on page (but you cannot buy eSIM using the browser):

https://myaccount.publicmobile.ca/en/account/my-plan-add-onPublic Mobile - My Account

Re: Buy e-SIM Guide.

mdelorme — Mon, 08 Jan 2024 23:32:40 GMT

That's right, I was using a browser. But in the app, when I tap the + sign, what I see is this (sorry it's in French):

No mention of any way to buy an eSIM card. 🤷🏻‍♀️
I must tell you that the reason why I need to buy another eSIM card is that I was never able to activate the one I got when I subscribed yesterday. I wasted the best of two days trying to getting phone service back. As a new customer, I am very discouraged about ever getting anywhere with PM.

Re: Buy e-SIM Guide.

mdelorme — Mon, 08 Jan 2024 23:46:52 GMT

In the app, in my account I found a link to get an eSIM card, tapped on it, and I got
a 404 ERROR!

Re: Buy e-SIM Guide.

hTideGnow — Mon, 08 Jan 2024 23:54:46 GMT

HI @mdelorme

from your screenshot , you are using teh app, but if you get 404 error, look like you have payment issue like many of others

at this time, only PM support agent can advise

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Buy e-SIM Guide.

mdelorme — Tue, 09 Jan 2024 00:40:02 GMT

But at that point, I was just navigating to where I could hopefully buy a new eSIM.
How could it be a payment issue???

Re: Buy e-SIM Guide.

mdelorme — Tue, 16 Jan 2024 19:37:09 GMT

Hello hTideGnow

Thank you for your help in buying an eSIM card. I wanted to buy another eSIM because the one I bought when I suscribed to PM would never activate. Maybe I was not seeing some of the things I should have according to your explanations, because I was not really recognized by the PM system.

Anyway, a new eSIM wouldn't have done me any good. A CS agent told me that iPhones older than 13 do not support eSIMs, contrary to the result of the initial verification by the system. (And I have an iPhone SE 2.) 🤷‍♀️

So, my problem has been solved with a physical SIM.
I just wish the PM system had "known" that my phone (which it identified correctly) was not eSIM compatible! It would have spared me two days of frustration. And spared needless work for those good people who tried to help me join PM for real. 🤗

Re: Buy e-SIM Guide.

hTideGnow — Tue, 16 Jan 2024 19:39:53 GMT

HI @mdelorme

I doubt agent's reply about iPhone older than 13 cannot use esim. However, I saw many esim activation with iPhone, so, I think it is a hit or miss

But anyway, I love physical sim for its ease of switching phone, and free. So, I am happy everything is sorted and you are using physical sim