topic Re: Call failed on iphone in Get Support

Call failed on iphone

Qazihamid94 — Mon, 08 Jan 2024 23:26:11 GMT

I joined PM yesterday and ported from Virgin Plus, but my data is not working. Also, whenever I make a call and the person on the other end picks up, the call fails. The same happens if someone calls me and I pick up. Any help?

Re: Call failed on iphone

hTideGnow — Mon, 08 Jan 2024 23:27:41 GMT

Hi @Qazihamid94

make sure both your iOS and Carrier Profile are updated

try Reset Network settings

also test your sim card in another phone

if same, please submit a ticket with CS Agent here and ask them to refresh your account
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call failed on iphone

Qazihamid94 — Mon, 08 Jan 2024 23:29:32 GMT

I signed up with eSIM, and a network settings reset is something that I want to avoid very much. I don’t know if the port went wrong which is why this is happening.

Re: Call failed on iphone

Handy1 — Mon, 08 Jan 2024 23:29:47 GMT

@Qazihamid94 what iPhone you have ? Is it iPhone 8’or newer ? If not try the phone set to 3G and see if that helps with voice

Re: Call failed on iphone

Handy1 — Mon, 08 Jan 2024 23:30:47 GMT

@Qazihamid94 I’ll se you the porting number private message . Then give stays update and re trigger it if needed

Re: Call failed on iphone

hTideGnow — Mon, 08 Jan 2024 23:38:53 GMT

HI @Handy1

Someone call OP and cannot hear hear, but OP didn't say not connected, how would it be a porting problem?

HI @Qazihamid94 if you can receive the call , and just the quality of the voice, it is not a porting problem, you don't need to call that number.

Re: Call failed on iphone

Qazihamid94 — Mon, 08 Jan 2024 23:39:40 GMT

13 pro

My previous sim wasn’t working after I activated with PM, so I assumed the number was ported successfully

Re: Call failed on iphone

Qazihamid94 — Mon, 08 Jan 2024 23:40:38 GMT

I receive the call, but can’t actually answer it because that’s when it says call failed

Re: Call failed on iphone

hTideGnow — Mon, 08 Jan 2024 23:40:53 GMT

HI @Qazihamid94 yes, according to what you said "s if someone calls me and I pick up", so, calls connected, so porting was completed

you further confirmed porting completed by saying previous carrier sim no longer working

Re: Call failed on iphone

hTideGnow — Mon, 08 Jan 2024 23:42:22 GMT

@hTideGnow wrote:
HI @Qazihamid94 yes, according to what you said "s if someone calls me and I pick up", so, calls connected, so porting was completed
you further confirmed porting completed by saying previous carrier sim no longer working

HI @Qazihamid94 again, please confirm you have the latest iOS and Make sure Carrier Profile is updated

if both are updated but still have voice issue, test on another phone just to rule out a device issue

if still fails, please submit ticket with agent as mentioned above.

Re: Call failed on iphone

Qazihamid94 — Mon, 08 Jan 2024 23:44:20 GMT

I sent a message to cs_agent, hopefully someone gets back to me since I need service before tomorrow and it’s an issue with cellular data as well