topic Re: Useless chat bot in Get Support

Useless chat bot

John75 — Mon, 08 Jan 2024 22:31:38 GMT

How can I cancel my order and get a refund on my credit card. Did not receive my SIM card since December 22, and the app is useless, just giving me the runaround

Re: Useless chat bot

hTideGnow — Mon, 08 Jan 2024 22:32:42 GMT

HI @John75

PM is a prepaid provider and usually do not issue refund.

but if you have not fully activated yet, then check with agent and they might be able to do it

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Useless chat bot

Handy1 — Mon, 08 Jan 2024 22:33:19 GMT

@John75

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437