topic Purchased the wrong add on in Get Support

Purchased the wrong add on

Ronile — Mon, 08 Jan 2024 22:14:03 GMT

How do I cancel it?

I can't find how to reach the support agents (human)

Thanks,

Roni

Re: Purchased the wrong add on

Handy1 — Mon, 08 Jan 2024 22:17:22 GMT

@Ronile You can’t . You will need to engage support and ask them if they can reverse it for you and buy the proper add on

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased the wrong add on

Sansan — Mon, 08 Jan 2024 22:17:37 GMT

Cannot be done but send a message to customer service representative and see if they can do it for you.

Message below link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased the wrong add on

hTideGnow — Mon, 08 Jan 2024 22:18:28 GMT

Hi @Ronile

although PM is prepaid and usually do not issue refund, but if you have bought the wrong addon and haven't use it yet, have support agent to review and they can likely fix it, or change it to the correct one for you

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437